BUSINESS HOURS AND DELIVERY RATES
Our normal hours of business are:
Monday to Friday, 8.30am-5.30pm
Saturday from 8.30am-1.30pm.
We are closed on Sunday and all Public Holidays.
Our email is checked several times a day during normal business hours.
Delivery CostsWhilst we will do everything in our power to oblige your delivery request, below are some guidelines for you.
Same day delivery is offered in the Sydney metro area but orders must be placed and accepted by 10.00am, otherwise delivery may have to be next day, or you have the option to pay for 'express delivery'. In some cases, depending on the product ordered and delivery destination same day 'standard' delivery can still be achieved.
Limited courier services are available on Saturdays.
We do not deliver on Sundays. If you send an order for delivery on a Sunday it will be delivered on Saturday or Monday, depending on availability of couriers.
Should you want your delivery to be made as soon as possible, without paying for express delivery, please note this in the 'Special Instructions' field when placing your order.
Delivery Costs:
On the first page of the 'check out' you will be given two options for delivery. Standard or Express.
Standard Delivery – each state is listed and will have a delivery fee and an approximate time it will take for that delivery.
Express delivery – Send a Basket network Sydney Metro
Same day if ordered by 2pm Monday – Friday (this may exclude Fruit Baskets)
- note deliveries in some cases may take place outside business hours –
Express Delivery – Via Australia Post
Express delivery is normally next business day delivery (if ordered by 3pm) as per Australia Post Express delivery schedule.
Should the delivery charge be less than the estimated cost (as charged to you), additional product will be added to the basket to make up to the full value spent. All long distant delivery hampers will be packed in presentation boxes and not baskets, as our product is better protected when boxed and baskets are bulky and more expensive to deliver.
The rates below are for a standard size 5kg parcel. All larger hampers weighing more than 5 kg may have an additional delivery fee charged.
| State | Standard Cost | Express Cost | Please Note | | ACT | $25.00 | $35.00 | Up to 2 business days. | | NSW | $15.00 | $32.50 | Sydney metro $15, outer metro $20. Actual fee charged is postcode dependant based on distance from shop. | | NSW Country | $25.00 | $30.00 | Up to 1 to 4 business days | | NT | $35.00 | $65.00 | Up to 4 business days | | Other | $75.00 | $75.00 | Applies to overseas orders only. Allow min 24 hours, normally 48 hours. Express delivery unavailable. | | QLD | $25.00 | $35.00 | Up to 2 business days Sth Qld
Up to 4 business days Nth Qld | | SA | $27.50 | $40.00 | Up to Standard 4 business Days | | TAS | $25.00 | $35.00 | Up to 4 business days | | VIC | $25.00 | $37.50 | Up to 2 business days | | WA | $35.00 | $60.00 | Up to 4 business days |
Country orders may take a little longer to arrive so please make allowances for this.
Deliveries to Retirement Villages and Hospitals:
Please note that while every effort is made to deliver directly to the recipient, due to Retirement Village, Nursing Homes and Hospital procedure, we may be required to leave the delivery at the main office and staff will take to the recipient.
All quoted prices are inclusive of GST.
Delivery cost is additional and all deliveries within the metro areas can be sent by special express couriers, but remember that the rates for this type of service are charged accordingly.
However if time is a factor PLEASE phone us and discuss it at the time order is placed.
Delivery charges and services overseas may vary, as does the exchange rates.
Please allow a little time for delivery to far away lands.
CORPORATE AND PROMOTIONAL
Send a Basket is very experienced in preparing quantity orders for client and staff gifts and incentives. This service is available all year round but is especially popular at Christmas time, when a new range is launched to cater for this celebration.
All gifts are individually prepared, no matter how large the quantity. It has always been our policy to offer a personal service, in preference to the shrink wrap, one bow, production assembly line method.
We can prepare gifts to your required specifications and arrange delivery too.
Please consider lead times when personalised promotional items are required since manufacturers and suppliers need time to quote as well.
All quantity orders require a 50% deposit on confirmation of the order with the balance due on date of delivery. Substantial quantities may attract some preferential opportunities.
We look forward to your enquiries. Please do not hesitate to phone or email us to discuss your ideas.
HOW TO PURCHASE USING OUR ONLINE CHECKOUT
Select the item you wish to purchase, click on buy and you will be directed to a larger view with a number of options. Select the option to buy and then proceed to the checkout.
First Page
This will show what you have ordered, the quantity and cost.
Next step is to nominate your payment method - either credit card or direct payment (please note the conditions on using EFTpayments, will delay your delivery )
Enter your preferred shipping (delivery) method. Two options are available, Standard and Express, The costs and approximate delivery times are listed on this page.
Then you can confirm the details.
Second Page
You can fill in the recipient details with address, phone numbers etc, message and any special instructions.
Third Page
This where you provide your details.
Once you have entered all your details, including your email and a password, you do not need to enter all this information again, you are now an 'existing user'. For future orders just use your email and password and logon as an existing user.
Fourth Page
Confirm the contents of you cart, including the cost of the items purchased, the delivery charge and your details.
Enter your payment details.
To process your order you must agree to the terms and condition of use of our web site.
You can then process your order.
You will then receive an email confirming the processing of your order and a payment receipt from Eway www.eway.com.au (our secure payment gateway provider) including a
Tax Invoice/Sales Receipt
Multiple Orders to Multiple Locations
This is easy using our web site.
After you have selected your products (as many as you require) you will be asked if they are to go to 'one location' or to 'multiple locations'.
By selecting multiple, the next page will have each product listed with its own delivery details to be filled in. Fill each in then proceed to the next step as above.
The delivery charge on multiple products going to the one location will be - 1 full delivery fee for the 1st item, then ½ a delivery fee for each subsequent item.
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